Frequently asked questions
Most popular questions
Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure.
Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control.
Sometimes your schedule changes. We get that. We want to ensure you can quickly and easily change your reservation to match your new schedule.
You can trade in your reservation online as long as it’s at least 3 hours before your scheduled departure.
The cost of your initial reservation will go toward crediting the new one.
Please note that there is a trade-in fee applied for changed reservations:
- $3.00 for trade-ins more than 24 hours from departure.
- $5.00 for trade-ins 6 to 24 hours from departure.
- $7.50 for trade-ins 3 to 6 hours from departure.
In addition, there is a $2.99 new reservation fee, or $7 when the change is made by telephone, for changed reservations.
Much like the airline industry, all seats on megabus.com are sold on a reservation basis and you must travel at your specified time and date. Customers are required to be at their departure point at least 15 minutes before their selected trip is scheduled to depart.
This allows megabus drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 3 hours prior to departure.
Customers under the age of 17 must be accompanied by an adult (17 years or older). If you can pass for 17 (or it’s close), please have your I.D. ready so we can verify your age and ask for your beauty secrets. Unaccompanied minors under the age of 17 are not permitted to travel on megabus.
We recommend that young adults be prepared to produce a photo ID with proof of age to avoid being refused from travelling on our buses.
From 0-150, people of all ages are required a ticket to travel with megabus, children and babies included.
Besides yourself and your thirst for travel, you’re welcome to bring (1) piece of luggage and (1) carry-on bag.
Megabus is now offering NEW socially distanced seats. Customers who choose to reserve a socially distanced seat at the time of booking will be entitled to a bonus second piece of luggage.
For more information, consult our luggage policy.
Unfortunately megabus buses are unable to carry these items. Please consult our luggage policy for more information.