Customers with special requirements
Customers with special requirements can easily book a ticket on our website.
For wheelchair service, please contact customer service at least 24 hours in advance of travel at 1-866-488-4452 to have one of our dedicated customer service representatives make the arrangements.
Megabus welcomes all customers, and does not discriminate based on disability.
Our courteous, professional, and experienced drivers are committed to ensuring you have a safe, comfortable trip.
Megabus provides assistance to those with special requirements, including, but not limited to, those with walking difficulties or sight impairments, those who use mobility units and customers with service animals and breathing aids.
Pets are not allowed with the exception of trained/registered service animals that assist customers with their travel. Megabus will accept one service animal per customer.
Service animals must be properly harnessed and under the direct control of the passenger at all times. They must remain on the floor at the passenger's feet during the trip and cannot travel in the aisle or occupy a seat.
Each Megabus double-decker bus has space for two mobility units.
Mobility units can be accommodated up to 30 inches wide and 48 inches long and are acceptable weighing up to 500 pounds when occupied.
- Locate your arrival/departure location, which was emailed to you with your confirmation number. (It can also be viewed by visiting our change trip section)
- Arrive at least 15 minutes prior to your scheduled departure.
- Speak with a Megabus representative prior to departure and they will happily assist you with boarding, when appropriate
- Each Megabus driver is trained and experienced with boarding and securing a variety of mobility devices.
Get in touch with our virtual travel assistant, Chuck by emailing questions@ca.megabus.com and receive a response within minutes!