Terms and conditions
Legal identity
Megabus in Canada is operated by Trentway-Wagar Inc., which is owned by Coach USA. Trentway-Wagar Inc., an Ontario corporation is a subsidiary of Trentway-Wagar (Properties) Inc. Trentway-Wagar (Properties) Inc. is owned by Coach USA. The address of Trentway-Wagar Inc. is 2015 Fisher Drive, Unit 101, Peterborough, Ontario, Canada K9J 7B1. Customer service enquiries concerning Megabus services in Canada should be directed to 866-488-4452.
The Megabus motorcoach service is generally operated in the United States by either Megabus USA LLC, DOT No. 1538200, MC No. 572524 (for routes operated in and through the states of Illinois, Indiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin) or Megabus Northeast LLC, DOT No. 1759030, MC No. 643228 (for routes operated in or through Connecticut, Delaware, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Pennsylvania, Rhode Island and Virginia). In Canada and for the portion of the route between Buffalo and the international border, Megabus is operated by Trentway-Wagar Inc., DOT No. 26345, MC No. 126430.megabus.com service may on occasion be provided by other motorcoach operators with which Megabus may have operating arrangements.
No discrimination
Reservations and seating aboard Megabus vehicles operated in interstate, intrastate or foreign commerce is without regard to race, colour, creed, or national origin.
Disclaimer
This information published on this website is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While Megabus uses all reasonable efforts to ensure that the information contained on its website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. None of the operating carriers can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website. In addition, no warranty is given as to the freedom of this website from errors, defects, viruses or other malicious programs or macros.
Availability of website
We will try to keep the Megabus website available but cannot guarantee that this website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
Website modifications
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honor any existing reservations or provide a refund in the event of unavoidable cancellations). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.
Links to other websites
Website links from the Megabus website exist for convenience and information and Megabus makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. Megabus does not guarantee that third party websites are free of infection from any virus, harmful component,or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitiously intercept or expropriate any system, data or personal information. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Megabus.
Website cookies
This site uses web cookies. Cookies are pieces of data that are sent from our website to your browser, which may then store them on your computer system. No personal information or details of any kind are stored or gathered by cookies.
We use cookies to store a unique ID that identifies your browser session. This ID is in no way associated with your machine or you individually.
Without cookies, megabus.com would "forget" the items in your basket each time you went to a different page. The session information used by this site is deleted when your browser is closed.
If you would like more information on what a cookie is and its implications on privacy, anonymity and security, please see more about website cookies with Wikipedia.com.
General terms of use / copyright and trademark notice
Except as otherwise indicated elsewhere on this website, Megabus authorizes you to use appropriate software accessible on the website only to view and cache, store and display a single copy of any text, graphics, images, audio, video clips, photographs, illustrations, multimedia presentations, other media accessible through the website, and the website itself (the "Materials") solely in accordance with the following terms and conditions, to which you are deemed to assent by virtue of your use of this website (which terms and conditions are hereafter referred to as the “Agreement”) :
• A. The Materials may be used solely for your own informational, personal, non-commercial purposes, and shall not be copied or posted on any network computer, broadcast in any media, posted on the World Wide Web, publicly performed, distributed, retransmitted or otherwise used or exploited in any way for any non-personal, public or commercial purpose;
• B. The Materials are protected by copyright under United States, Canadian and foreign laws. Unauthorized use of the Materials may violate copyright, trademark, and other laws. Therefore, any copy of the Materials or any portion thereof viewed, downloaded or otherwise accessed by you must retain all copyright, trademark, and other proprietary notices as contained in the original Materials;
• C. You may not modify, create derivative works from, participate in the transfer or sale of, or otherwise modify or alter the Materials, in any manner or reverse engineer, decompile or otherwise attempt to derive the source code from any software associated with the Materials. You agree not to use any trademarks, service marks, names, logos, or other identifiers of (i) the website, (ii) Megabus, or (iii) Megabus employees, licensors, independent contractors, providers and affiliates (collectively, the "Affiliates") without the express, prior written permission of Megabus or the relevant Affiliate;
• D. You agree not to
o (i) interrupt, or attempt to interrupt, the operation of the website in any way, through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or any other means expressly or impliedly prohibited by any provision of these terms and conditions or
o (ii) engage in any other activity deemed by Megabus to be in conflict with the spirit or intent of this Agreement;
• E. You further acknowledge that you do not acquire any ownership rights to any of the Materials including, without limitation, the website by viewing or accessing the Materials including, without limitation, the website;
• F. You agree to access and use the Materials including, without limitation, the website in compliance with all applicable laws and regulations of any governmental or other legal authority;
• G. You agree that from time to time the website may be inaccessible or inoperable for any reason, including, without limitation:
o (i) equipment malfunctions;
o (ii) periodic maintenance procedures or repairs which Megabus may undertake from time to time; or
o (iii) causes beyond the control of Megabus, whether or not foreseeable; and
• H. You shall be solely responsible for providing, maintaining and ensuring compatibility with the website, all hardware, software, electrical and other physical requirements for your use of the Materials including, without limitation, telecommunications and Internet access connections and links, web browsers or other equipment, programs and services required to access and use the Materials.
• I. Use of the Materials as specified above does not authorize or permit any right to copy, in whole or in part, the layout or design of this website. Elements of this website, including, but not limited to, style and presentation, are protected by trade dress and other laws and may not be imitated or reproduced, in whole or in part. You acknowledge that Megabus is the sole owner of the Materials and such website elements not otherwise either in the public domain or owned by the government or other third party.
• J. You are solely responsible for any and all of your acts and omissions that occur when using the website, and you agree not to engage in unacceptable use of the website, which includes, without limitation, use of the website to:
o (i) transmit unsolicited messages, chain letters or unsolicited commercial email;
o (ii) transmit material that, to a reasonable person may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious;
o (iii) transmit files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any person;
o (iv) transmit viruses, trojan horses or any other malicious code or program;
o (v) engage in systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Megabus by use of scrapers or other tools; or
o (vi) engage in any other activity deemed by Megabus to be in conflict with the spirit or intent of this Agreement.
Binding arbitration
Except as set forth herein, all disputes between both parties arising out of or otherwise relating to the Agreement and the Materials including, without limitation, the website and its/their implementation, or related to the transportation service provided hereunder, other than criminal or statutory violations, claims relating to trademarks and other intellectual property, or claims arising from loss, damage or injury to persons and property transported by Megabus, will be settled solely and exclusively by binding arbitration in the New York, NY, United States of America, pursuant to the JAMS/ENDISPUTE's Streamlined Arbitration Rules and Procedures then in effect. JAMS/ENDISPUTE’s New York office can be contacted at 212-751-2700.Interpretation, construction and implementation of this Agreement and the rights and obligations of the parties under it shall be construed in accordance with the laws of the State of New York without regard to its conflict of laws provisions. Any decision rendered shall be final and conclusive upon both parties, and a judgment thereon may be enforced in any court having jurisdiction. Each party shall pay its pro-rata share of JAMS/ENDISPUTE’s filing fees (currently $400 per party) at the commencement of the arbitration.All costs incurred in arbitrating a dispute, including filing fees, shall be shared in proportion to the parties' respective amounts of liability as determined by the arbitrator. This clause affects important legal rights and prevents going to court for resolution of claims covered by this clause, but does not preclude going to court to enforce an arbitrator’s decision.
Using this website
In order to make reservations using the payment method displayed on this website, you must be 18 years of age or over. By using megabus.com, you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit card, and to use this site in accordance with all these terms and conditions. You also confirm that all information supplied by you in using this site is true and accurate. For more about Website Accessibility see here.
Privacy policy
We take your privacy very seriously and will only use the information that we collect about you in accordance with good commercial practice and applicable law. We collect and retain certain personal information about you (for example your email address) and use this to provide the service you’ve requested, such as to confirm your reservation or reply to a question.
If you choose to take advantage of our Manage Reservations service, we will ask for more of your personal information when you register, such as date of birth, gender, the route you most commonly travel, the purpose of your trip and so on, together with details of the credit card holder. This will allow frequent travelers with us to save time during the reservation process by us pre-completing certain fields. You will also be able to review reservations that you have made with us and the same information will be available to our customer service agents to allow them to assist you with any questions you may have. We will also use this information for profiling purposes to allow us to deliver a more effective and targeted service to you, the passenger. Megabus also logs other information like your internet provider address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see website cookies above.
We may provide your personal information to organizations directly involved in the update and/or maintenance of this website, including our website designers and technical consultants. This information will be used by such organizations only to perform their functions and/or to provide the service you have requested and for no other purpose.
In addition, all payment transactions are handled by Worldpay, a secure payment processing provider. Your credit card and related personal details are collected by Worldpay in order to process your payment. More details regarding Worldpay’s terms and conditions, and privacy and security policies can be found by visiting the Worldpay website.
It is not our policy to provide any further entities or organization(s) with your details or information provided to us via this website, unless required by law. If you are an existing customer, Megabus and other companies in the Coach USA plc group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to this website and not an existing customer of Megabus, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so.
Should you need additional details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.
If the credit card holder for reservations is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the Megabus web site you confirm that you will only enter personal information about yourself and that such information is true.
Unlawful or prohibited use of megabus.com
As a condition of your use of megabus.com, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.
Reservation terms and conditions
1. You must be 18 years of age or over to make travel reservations on megabus.com.
2. Reservations with Megabus may not be refunded or cancelled except where Megabus has materially failed in its delivery of the service offered by this site.
3. Customers wishing to change a reservation must do so at least 3 hours prior to the departure time of the existing reservation. A trade in fee ($3.00 for trade ins more than 24 hours from departure, $5.00 for trade ins 6 to 24 hours from departure, $7.50 for trade ins 3 to 6 hours from departure) and a $4.99 new reservation fee is charged for all reservations being changed. The cost of the initial reservation will be credited against the subsequent reservation, less the applicable fees. Should the subsequent reservation be less expensive than the initial reservation, no payment or further credit will be made to the customer and all unused credit will be forfeited. If the initial amount paid is less than the cost of the subsequent reservation the customer must pay the difference when completing their new reservation.
4. Reservations are only valid on the trip(s) stated.
5. All children under 17 years of age must be accompanied by an adult (17 years of age or older) when travelling on Megabus.
6. Passengers are required to present a valid reservation number, provided at the time of purchase, when boarding Megabus services.
7. If we have reason to suspect the fraudulent use of a confirmation, we reserve the right to refuse travel on our vehicles. No refund will be made in relation to any confirmation refused due to fraudulent use.
8. Customers are required to be at their departure point at least 15 minutes prior to the scheduled departure time. This allows Megabus drivers to board customers in a timely manner avoiding any delays that may impact on the departure of the vehicle.
9. When your reservation has been completed we will issue you with a confirmation e-mail. It is your responsibility to check that the confirmation issued to you is accurate. We are only responsible for issuing the confirmation in line with your request made on this website.
10. Megabus does not check luggage or provide receipts for luggage transported on the bus by the passenger. Customers are advised that Megabus will accept up to ONE (1) piece of luggage per passenger reservation. For guidance this must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Passengers can also take on board one (1) small carry-on bag that will fit in the overhead storage compartments or under the seat. Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are typically too large to be taken on board the bus and will not be permitted in the passenger area. We suggest a bag with dimensions no larger than a briefcase as being about the correct size for carriage onto the bus. All luggage should be locked and we recommend that a CATSA/ACSTA approved locking device be used, particularly if crossing international borders. We also recommend that you label your luggage with your name, address and contact number. Please be advised that passengers wishing to travel with more luggage than specified above will have items refused. No refunds will be issued in respect of travel plans cancelled by the customer as a result of their excess luggage being refused. If you wish to take an extra piece of luggage, you should purchase an additional travel ticket in advance of travel. This guarantees your luggage space on the bus, which is limited. The carriage of additional luggage is at the discretion of the operator or dispatcher and usually dependent on the available space once all legs of the bus journey have been considered. In the interests of safety and the prevention of injury to employees and associates, no pieces of luggage over 50 pounds in weight are allowed - regardless of whether additional reservations have been purchased or not. Medical devices required for travel are carried in addition to the luggage limitations. Childrens strollers may also be carried in addition to the luggage limitations, maximum one per passenger, provided that they are properly folded and capable of being stowed in the luggage compartment. Where additional luggage is accepted for travel by the bus operator or dispatcher, megabus.com does not guarantee that the luggage will be carried on any subsequent service the customer intends to use. No refunds will be issued in respect of travel plans cancelled by the customer as a result of their excess luggage being refused on subsequent services. Bicycles are not permitted on megabus motorcoaches. Customers may not transport in their baggage or otherwise any items that are inherently dangerous, including any hazardous materials or weapons of any kind. Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. Passengers must claim their luggage at the border crossing point for clearance through customs before being allowed to proceed across the border. No luggage is allowed across the border unless claimed by a passenger. Our maximum liability to you for any loss or damage to your luggage is CAD$100 per passenger for any such loss or damage to luggage, and megabus.com will only be responsible to reimburse passengers up to the maximum liability limit in the event of negligence on the part of megabus.com.
11. Megabus is unable to carry animals, with the exception of trained service animals that allow Passengers with Disabilities to perform necessary activities. Service animals must be properly harnessed and under the direct control of the passenger at all times.
12. All prices are shown in CAD$.
13. Coach USA, Coach Canada / Trentway-Wagar Inc. and affiliated company staff passes are not valid for travel on Megabus.
14. Megabus is not responsible for delays or cancellations caused by traffic or road conditions, weather or other causes over which it has no control.
15. Customers are allowed to bring food and non-alcoholic beverages on board. Passengers are not permitted consume or bring alcoholic beverages on board.
16. Megabus offers approved connections and will guarantee customer’s travel to their final destinations. These approved connections are available for sale on the Megabus website and will only require one search and one reservation for travel. Megabus does not guarantee connections on non-approved routes for reservations where multiple reservations are needed to travel to the final destination. If passengers decide to make a non-approved connection, then we require that you allow two hours in between trips to account for any delays that may be experienced.
17. Smoking, including the use of electronic simulated smoking materials, e-cigarettes, and smokeless cigarettes, is prohibited in our buses.
18. Any transportation purchased for resale will not be honoured.
19. The majority of our motorcoaches as well as some provided by third-party operating carriers are equipped with passenger seat belts as a safety feature and, when used properly, may reduce serious injury or death if there is an accident. Safety is our top priority and Coach USA ensures that all its safety protocols are in place for your journey with us. However, it is encouraged to use the seat belt where available (subject to age restriction or medical exemption) as an additional safety measure as you travel to your destination.
Pricing
All prices are shown in CAD$. Megabus one‐way fares start as low as CAD$1. Applicable sales tax is extra. Fares will vary by reservation date, day of travel and demand for seats. CAD$1 fares are limited with one $1 ticket on every bus, except in Quebec. Fares are subject to change without notice. All transactions will incur a $4.99 booking fee. For changes to existing reservations a change fee plus a CAD$4.99 new reservation fee will apply. Any change to your reservation may result in a fare increase. Megabus.com will offer its best prices to those who make reservations early or choose less popular trips. However, all trips will remain competitively priced offering excellent value for your money. Please note that due to the high sales volumes on our website, prices may fluctuate between searches.
All transactions will incur a CAD$4.99 booking fee. This fee is charged to cover bank and administration charges related to your reservation. Megabus reserves the right to impose additional charges. Reservations made by telephone will be charged at the same rate as those made on the internet and will be charged a CAD $7.00 reservation fee. Calls to the Megabus reservation hotline are toll free.
Contacting us
We hope you find this site useful and easy to use. Should you have any questions, comments or suggestions then please contact us.
General notice
Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right.
If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to making a reservation.
Unless specifically stated otherwise herein or required by law, Megabus shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions.
Megabus has the right to cancel reservations (whether or not confirmed) of any customer whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Megabus' control, including Force Majeure events.
Limitation of liability/claims
Megabus assumes no liability for the loss of or damage of baggage in excess of one hundred ($100) dollars, and then only to the extent of the actual loss or damage sustained, computed on the basis of the actual value of the baggage. Megabus will assume no liability for damage, breakage, deterioration, delay, and/or loss of any article prohibited to be transported on its motorcoaches. Such prohibited articles include any hazardous materials as that term is defined by the US Department of Transportation or any weapons of any kind.
Unless caused in whole or in part by its own negligence that of its employees, Megabus shall not be liable for loss, damage or delay caused by:
(1) The act or default by the passenger; .
(2) The nature of the property or defect therein.
(3) An act of God, public enemies, authority of the law, quarantine, perils or navigation, riots, strikes, or the hazards or dangers incidents to a state of war.
(4) Accidents, breakdowns, bad conditions of roads or other causes beyond the carriers’ control.
Any claim against Megabus for loss, damage or delay must be filed with Megabus within 60 days of the discovery of the loss or damage on which the claim is based.
Cross border travel
Persons travelling across the U.S.-Canada border should ascertain information on documents needed to cross the border from the relevant U.S. and Canadian government agencies, as such requirements are subject to change. A valid passport is required for citizens of any nation, including citizens of the United States and Canada, to cross the border in either direction between the United States and Canada. Passengers are advised to consult with their government if they seek to cross the border without a valid passport. For U.S. Government information, passengers should consult with U.S. Customs and Border Protection at www.cbp.gov. For Canadian Government information, passengers should consult with the Canadian Border Services Agency at www.cbsa.gc.ca.
A guardian travelling with children must provide proof of custody or notarized parental authorization for travel. An adult accompanying a child who is neither a parent nor guardian of the child should have written permission from a parent or guardian to accompany the child across the border, including the name and contact information of the parent or guardian.
Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. Megabus is not responsible for any luggage crossing international borders. Passengers must claim all luggage at the border crossing point before proceeding. No luggage is allowed across the border unless claimed by a passenger. Megabus.com will not provide free transportation to a passenger denied entry across an international border.
Refusal to transport
Megabus shall have the right to refuse to transport or shall have the right to remove from the motorcoach at any point, any customer for the following reasons:
• A Government Request or Regulations - Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense.
• B Force Majeure and Other Conditions - Whenever such action is necessary or advisable by reason of weather or other conditions beyond Megabus' control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.
• C Across International Boundaries - Whenever a customer is travelling across any international boundary if:
- The government required travel documents of such Customer appear not to be in order according to Megabus' reasonable belief; or such customer's embarkation from, transit through, or entry into any country from, through, or to which such customer desires transportation would be unlawful or denied for any reason.
• D Safety - Whenever refusal or removal of a customer may be necessary for the safety of such customer or other customers or drivers, including, but not limited to:
1. Persons whose conduct is disorderly, offensive, abusive, illegal or violent;
2. Persons who fail to comply with or interfere with the duties of driver;
3. Persons who wear or have on or about their person concealed or unconcealed deadly or dangerous weapons;
4. Persons with a communicable disease or infection known or reasonably believed by Megabus to pose a direct threat to the health or safety of others.
Loyalty Program
Megabus Canada Rewards Program Rules
NO PURCHASE NECESSARY. VOID WHERE PROHIBITED BY LAW.
RESIDENTS OF QUEBEC: THIS REWARDS PROGRAM IS SUBJECT TO THE CONSUMER PROTECTION ACT (QUEBEC). A FRENCH LANGUAGE VERSION OF THESE RULES IS AVAILABLE
The Megabus Canada Rewards Program is a loyalty program unique to Megabus Canada (the "Participating Website") owned or controlled by Megabus Canada (the "Website Owner") that is available only to registered users of the Rewards Program on the Participating Website ("Users"), and powered by TrueLoyal ("Platform Provider"). Users accessing and engaging with the Rewards Program in accordance with these Rewards Program Rules (the "Official Rules") can earn Points (defined below) for activities described on the Website. Points are then deposited into the User's account and can be used to ("Rewards Site") and/or for the purposes of allowing Users to access collectively the ("Program Features"). This includes, but is not limited to, participating in rankings, earning recognition for certain activities and other program elements as may be determined by the Website Owner from time to time at their sole discretion. The Rewards may change from time to time, at the sole discretion of the Website Owner, upon prior notice to Users provided between sixty (60) and ninety (90) days before the change takes effect, where such change is permitted by applicable law.
The Rewards Program is offered only to Participating Website customers who are at least 18 years of age (or the age of majority in their province of residence, if higher) and who provide and maintain a valid email address. By joining the program, you represent that you are at least 18 years of age or older (or the age of majority in your province of residence, if higher). If you are under the age of majority in your province of residence, you agree that you have obtained permission from your parent or legal guardian to be a member of the program. When registering for the Rewards Program you agree to only register one (1) account for the purpose of accruing or earning Points. Employees (and all the members of the immediate families or households of such employees) of the Website Owner, and their parents, affiliates, and subsidiaries are ineligible.
PROGRAM PARTICIPATION.
The Rewards Program allows Users to earn Points while using, viewing, interacting or responding to a Website, in accordance with the rules of any promotion and the earning points provisions of these Official Rules. For the purposes of the Rewards Program, "Points" mean those particular Rewards Program measurement increments, which can be used to redeem certain Rewards. Points have no cash value and are not redeemable for cash. Points are not property of the User. Points and their values are: (a) determined by the Website Owner at its sole discretion; (b) subject to change upon written notice to the User, such notice to be provided between sixty (60) and ninety (90) days before the change takes effect, where such change is permitted by law (c) may vary among promotions; (d) are subject to approval; and (e) may be subject to a limit for the amount of points that may be earned during a defined period and/or for specific actions as determined at the sole discretion of the Website Owner. All Points, including but not limited to earning, saving and using, must be used in compliance with these Official Rules. Points are not transferable and Points cannot be earned after the Rewards Program is terminated, as set forth below. Subject to applicable provincial laws, unused Points may only expire due to User inactivity of at least twelve (12) consecutive months, or upon termination of the Rewards Program, provided that Users are given the notice and redemption opportunity described in these Official Rules. Participation in the Rewards Program constitutes acceptance of these Official Rules. These Official Rules may change, in Website Owner's sole discretion, upon a prior written notice to Users provided between sixty (60) and ninety (90) days before the change takes effect, where such change is permitted by law. Any notice of a material change will describe the current term, the amended term, the effective date of the change, and the User’s right to terminate participation before the change takes effect. The Platform Provider shall not be liable to any User or Website Owner for any changes in the Official Rules. If a change occurs, the User's continued participation in the Rewards Program following the effective date of such changes shall constitute agreement to the changes. A User may terminate participation by opting out of Rewards Program or by notifying Website Owner, and upon such termination the User may use Points accumulated up to the date of termination. If User opts out of Rewards, points accumulation ceases immediately, however User may rejoin program and commence point accumulation at any time.
A User may have only one identity that can be used to accrue Points for the Website's promotions. Any User or person who tries to use more than one user account, user ID or create more than one identity to obtain more Points shall be disqualified at Website Owner's sole discretion.
EARNING POINTS. Subject to change, Users may earn a certain number of Points for particular activities as those Point-earning activities or through a particular promotion through which a User is invited to participate.
Points and point-earning activities shall be reflected in a widget displayed on the Website and/or on Facebook.com and may be recorded for review by the Website Owner. Points will be deposited in a commercially reasonable time after they are earned. Any inquiries regarding Points not correctly deposited must be received by Website Owner within fourteen (14) business days of the date of alleged accrual of Points. A User's earned Points are not transferable.
To earn points, the user must be signed in to the Participating Website with the same account they signed up for the Rewards Program.
POINT REDEMPTION.
Users will earn Rewards as described or through a particular promotion through which a User is invited to participate. Depending upon the Reward earned, either the User will receive the Reward from the Website Owner or from the Platform Provider directly. If a Reward is issued in the form of a voucher, coupon, credit, gift card or similar instrument, the terms applicable to that Reward will comply with applicable federal, provincial and territorial laws, including any restrictions on expiry dates, fees and disclosure requirements. If a User has questions or concerns regarding their Reward, they can contact the support team of the Website Owner.
TERMINATION. This Rewards Program may terminate at Website Owner's sole discretion. Notice of termination shall be provided to Users at least sixty (60) days prior to the effective date of termination (or such longer period as may be required by applicable law), including but not limited to, posting such notice on the Website Owner Website, Megabus Canada mobile application, or via email to the User’s registered email address. Users shall be entitled to redeem all accumulated Points prior to the effective date of termination.
Subject to applicable provincial laws, Points may expire if the User has not earned, received, redeemed or otherwise used Points for at least twelve (12) consecutive months. The notice will state that the User’s inactivity may result in expiry of Points, identify the scheduled expiry date, and describe how the User may avoid expiry before that date. Any notice of expiry of Points due to inactivity will be sent at least thirty (30) days, but not more than sixty (60) days, before the scheduled expiry. The Website Owner shall send the User a notice at least sixty (60) days prior and the scheduled expiry date (or such longer period as may be required by applicable law), and describe how the User may avoid expiry before that date. Users must be able to redeem and use all Points before the effective date of termination.
Notwithstanding the foregoing, notice of early termination may not be required for any actions, petitions or adjudications associated with bankruptcy, insolvency, assignments to creditors or material business interruptions of Website Owner or the Platform Provider; provided, however, that in such circumstances, the Website Owner shall use commercially reasonable efforts to provide Users with notice and an opportunity to redeem Points.
GENERAL CONDITIONS. All applicable federal, provincial and territorial laws and regulations of Canada apply. Taxes on Rewards, if any, are the User's sole responsibility. Points are not transferable.
TERMS.
By participating in the Rewards Program, Users agree: (a) to be bound by these Official Rules and by the decisions of Website Owner, which are final on all matters pertaining to this Rewards Program, and (b) to the extent permitted by applicable law, to release, indemnify and hold harmless Website Owner and Platform Provider (and their parents, affiliates, subsidiaries, related entities, divisions, distributors, wholesalers, partners, licensees, retailers, sponsors, partnerships, representatives, vendors, contractors, successors, assignees, principals, shareholders, directors, officers, employees and agents, and their advertising, promotion, fulfillment agencies and all other promotional partners) (collectively the "Promotional Partners") from any liability or claims for damages from (i) altered, late, lost, damaged, destroyed, inaccurate, defaced, misdirected, mutilated, illegible, stolen, delayed, garbled, misrouted, incomplete entries or human, telephone, computer, online or technical malfunctions (including busy lines and disconnections), (ii) their participation, (iii) the awarding, acceptance, receipt, use, redemption, misuse, possession, loss or misdirection of any Points or Rewards or preparing for or participation in any related activity or (iv) all damages or injury to persons or property related to use or misuse of the Rewards Program. The Rewards Program is governed by, and these Official Rules shall be construed and interpreted pursuant to, the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. For Users resident in Quebec, the Consumer Protection Act (Quebec) and the Charter of the French Language shall apply. Users agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario, or for Quebec residents, the courts of the Province of Quebec, for the resolution of any disputes arising hereunder. All applicable federal, provincial and territorial these Official Rules are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Nothing in these Official Rules limits any mandatory rights, remedies or protections available to Users under applicable federal, provincial or territorial consumer protection laws and regulations of Canada apply. Website Owner and all entities involved in conducting this Rewards Program, reserve the right in their sole discretion to limit participation in the Rewards Program, assess varying Point values to Point earning opportunities, and to terminate or disqualify any User’s involvement in the Rewards Program, subject to the notice and other requirements set forth in these Official Rules.
Website Owner and Platform Provider are not responsible for the inability of a User to accept, redeem and/or use Rewards for any reason, including any third-party's terms and conditions and/or the terms of business and operations for a particular entity. Normal Internet access and usage charges imposed by a User's online service shall apply.
REWARDS PROGRAM MALFUNCTIONS AND CONDUCT.
Website Owner reserves the right to modify, suspend and/or terminate the Rewards Program, in whole or in part, in the event of computer, programming, system errors or other issues which are beyond Website Owner's control and that affect Website Owner's ability to proceed as intended; provided that the Website Owner shall provide Users with notice and a reasonable opportunity to redeem accumulated Points to the extent reasonably practicable under the circumstances. If the Rewards Program is not capable of running as planned for any reason, including those due to: (a) infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or other causes which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Rewards Program; or (b) earthquake, flood, fire, storm or other natural disaster, act of God, labour controversy or threat thereof, civil disturbance or commotion, disruption of the public markets, war or armed conflict (whether or not officially declared), or pandemic or public health emergency, Website Owner reserves the right at its sole discretion to cancel, terminate, or suspend the Rewards Program, provided that the Website Owner shall use commercially reasonable efforts to provide notice and permit redemption of accumulated Points to the extent reasonably practicable. Any attempts by any User to access the Rewards Program via a bot script or other brute-force attack shall result in that User becoming ineligible and forfeiting any and all accrued points. Any use of automated means, whether programmatic or robotic or the like, to gather Points shall result in a disqualification of the User from the Rewards Program. Website Owner, in its sole discretion, reserves the right to disqualify and terminate participation of any User or other user of the Participating Website found to be: (i) tampering with the operation of the Rewards Program or the Participating Website; (ii) acting in violation of the Official Rules; (iii) violating the terms of use of the Participating Website; (iv) acting in an unethical or disruptive manner; (v) acting with intent to annoy, abuse, threaten or harass Website Owner, their representatives or any other User in any manner related to the Rewards Program; (vi) tampering with, altering, or attempting to alter any medium that reflects the amount of Points a User has accrued; or (vii) tampering with, altering, attempting to alter, creating, attempting to create or duplicate the medium that reflects the amount of Points a User has accrued. A User committing any of the foregoing violations shall, at Website Owner's sole discretion, forfeit the Points earned from illegal or fraudulent means.
LIMITATIONS OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS REWARDS PROGRAM AND ALL REWARDS ARE PROVIDED ON AN “AS IS” BASIS AND WITHOUT WARRANTY, GUARANTEE, OR REPRESENTATION OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NOTHING IN THESE OFFICIAL RULES SHALL EXCLUDE OR LIMIT LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Website Owner and Platform Provider are not responsible or liable for: (a) incomplete or incorrect information, garbled transmissions, and telecommunications failures or service interruptions; (b) a User’s use of the Participating Website, Points or Rewards; (c) for typographical, printing or other errors in the offer or administration of the Rewards Program; (d) errors, irregularities or failures in: (i) awarding, accumulating, receiving, redeeming or using Points; (ii) advertising; or (iii) accessing the Rewards Program; (e) mistakes in or changes to the Official Rules, the selection, notification and announcement of the Points or the distribution of Rewards; (f) any direct or indirect damage(s), loss(es), expense(s) or (g) any incorrect or inaccurate information, whether caused by web site users or by any of the equipment or programming associated with or utilized in the Rewards Program or by any technical or human error which may occur in the processing of submissions in the Rewards Program. Website Owner assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft of or destruction or unauthorized access to, or alteration of, points or point accruing activities. Website Owner is not responsible for any problems, failures or technical malfunction of any online systems, servers or providers, computer equipment, hardware/software, players or browsers, failure of email or points or point accruing activities due to or resulting from technical problems or traffic congestion on the Internet or at any web site or combination thereof, including injury or damage to Users or to any other person's computer related to or resulting from participating or downloading materials in this Rewards Program.
PRIVACY.
Unless otherwise indicated in these Official Rules, by entering and participating in the Rewards Program, the User agrees to the Website Owner’s privacy policy located on the Participating Website. Users acknowledge and agree that personal information collected, used and disclosed in connection with the Rewards Program will be used for program administration, marketing (where consent is provided in compliance with applicable laws), and fulfillment of Rewards, in accordance with Canadian applicable privacy laws. Any commercial electronic messages sent to Users will comply with applicable Canadian anti-spam legislation, including any consent, identification and unsubscribe requirements.
By participating in the Rewards Program, you affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Official Rules, and to abide by and comply with these Official Rules. If any provision of these Official Rules is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Official Rules and shall not affect the validity and enforceability of any remaining provisions.
DATA PROTECTION AND CONSENT
By participating in the Rewards Program, Users consent to the collection, use and disclosure of their personal information for the purposes of administering the Rewards Program, including Point accrual and Reward redemption, in accordance with the Website Owner’s privacy policy and applicable Canadian privacy legislation. Users may withdraw consent at any time by contacting the Website Owner, subject to legal or contractual restrictions and upon reasonable notice. Withdrawal of consent may result in the User’s inability to continue participating in the Rewards Program. Any consent to receive marketing communications is separate from consent required to administer the Rewards Program and may be withdrawn without affecting the User’s ability to receive transactional or administrative program notices permitted by law.
ENTIRE AGREEMENT.
These Official Rules constitute the entire agreement between User and Website Owner relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between User and Website Owner with respect to such subject matter. These Official Rules may not be changed, waived or modified except by Website Owner as provided herein or otherwise by written instrument signed by Website Owner. These Official Rules and/or any right, obligation, or remedy hereunder is not assignable, transferable, delegatable, or sublicensable by a User except with Website Owner's prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. Website Owner may assign, transfer, or delegate these Official Rules or any right or obligation or remedy hereunder in its sole discretion.
LANGUAGE. In the event of any discrepancy between the English and French versions of these Official Rules, the French version shall prevail for Users resident in Quebec.
CONTACT INFORMATION. For questions or concerns regarding the Rewards Program, Users may contact: Coach USA Inc. at questions@ca.megabus.com